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Cancellations, Return & Exchange Policy

Cancellations

We are not able to cancel orders once they are collected by our delivery partners. However, you can decide to not accept the order and it shall automatically be returned to us by the delivery service provider.

Eligibility

If you find any problems with your One For Blue™ product or are unsatisfied for any reason, you can return or exchange the article up to 30 days from the date of purchase.

We only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached together with any gifts or free items in unused form received as part of your order in question. Otherwise we may not accept the returns and send it back to you.

Refunds

For all accepted returns, we will refund your money within 7-10 working days, offer store credits / coupons or exchange for another available size or product, as you prefer.
Applicable only for articles purchased by you and not for any packaging or gift or free items included by us.

Cancellations

You can cancel an order if it has not already been sent for delivery to our logistics service provider by writing to us at Care@oneforblue.com and/or calling us at +91.22.4972.6333. Once sent, the product is considered as purchased and our Exchange Policy below is applicable from that point on. Exceptional cases shall of course be treated with due consideration.

Exchanges

For exchanges, please return the order and place a new order.

Damages

Please inform us by sending a pic on WhatsApp in the event any articles are delivered without tags or in damaged condition. Please do not accept a delivery if the packaging is not properly sealed, is damaged, or is tampered with.